A teaching approach that involves thinking critically about different perspectives, questioning established methodologies, and trying new practices based on emerging understanding.

A way of listening that does not answer client questions, debate ideas or provide advice, but simply mirrors the client’s ideas back to them.

Looking beneath human behavior to the feelings and motivations that drive behavior.

The process of looking within ourselves to better understand our motivations, the root causes of our actions, and the way others see us. Also looking at others as they see themselves to understand their motivations and actions. Through reflection, we can identify the most productive ways to interact and work

The means by which a message from another person is received and comprehended, involving perceiving, accepting and decoding.

An immediate response to an event with no time taken to consider causal factors or the consequences of the response. A knee-jerk emotion or behavior.

Thinking at a higher level. Thinking about the process of thinking.

The mental condition. Thoughts, emotions, likes, dislikes, preferences, and intentions.

Something used to block words, gestures or pictures that will hurt or offend others, or interfere with accomplishing a goal.

Conveying a message to another person using spoken or written words, non-verbal cues, and symbols.