The Edvocate

Top Menu

Main Menu

  • Start Here
    • Our Brands
    • Governance
      • Lynch Educational Consulting
      • Dr. Lynch’s Personal Website
      • Careers
    • Write For Us
    • Books
    • The Tech Edvocate Product Guide
    • Contact Us
    • The Edvocate Podcast
    • Edupedia
    • Terms and Conditions
    • Privacy Policy
  • PreK-12
    • Assessment
    • Assistive Technology
    • Child Development
    • Classroom Management
    • Early Childhood
    • EdTech & Innovation
    • Education Leadership
    • Equity
    • First Year Teachers
    • Gifted and Talented Education
    • Parental Involvement
    • Policy & Reform
    • Special Education
    • Teachers
  • Higher Ed
    • Best Colleges and Universities
    • Best College and University Programs
    • Diversity
    • HBCU’s
    • Higher Education
    • Higher Education EdTech
    • International Education
  • Advertise
  • The Tech Edvocate Awards
    • The Awards Process
    • Finalists and Winners of The 2022 Tech Edvocate Awards
      • Finalists and Winners of The 2021 Tech Edvocate Awards
      • Finalists and Winners of The 2020 Tech Edvocate Awards
      • Finalists and Winners of The 2019 Tech Edvocate Awards
      • Finalists and Winners of The 2018 Tech Edvocate Awards
      • Finalists and Winners of The 2017 Tech Edvocate Awards
    • Award Seals
  • Apps
    • GPA Calculator for College
    • GPA Calculator for High School
    • Cumulative GPA Calculator
    • Grade Calculator
    • Weighted Grade Calculator
    • Final Grade Calculator
  • The Tech Edvocate
  • Pedagogue
  • P-20 Ed Careers

logo

The Edvocate

  • Start Here
    • Our Brands
    • Governance
      • Lynch Educational Consulting
      • Dr. Lynch’s Personal Website
        • My Speaking Page
      • Careers
    • Write For Us
    • Books
    • The Tech Edvocate Product Guide
    • Contact Us
    • The Edvocate Podcast
    • Edupedia
    • Terms and Conditions
    • Privacy Policy
  • PreK-12
    • Assessment
    • Assistive Technology
    • Child Development
    • Classroom Management
    • Early Childhood
    • EdTech & Innovation
    • Education Leadership
    • Equity
    • First Year Teachers
    • Gifted and Talented Education
    • Parental Involvement
    • Policy & Reform
    • Special Education
    • Teachers
  • Higher Ed
    • Best Colleges and Universities
    • Best College and University Programs
    • Diversity
    • HBCU’s
    • Higher Education
    • Higher Education EdTech
    • International Education
  • Advertise
  • The Tech Edvocate Awards
    • The Awards Process
    • Finalists and Winners of The 2022 Tech Edvocate Awards
      • Finalists and Winners of The 2021 Tech Edvocate Awards
      • Finalists and Winners of The 2020 Tech Edvocate Awards
      • Finalists and Winners of The 2019 Tech Edvocate Awards
      • Finalists and Winners of The 2018 Tech Edvocate Awards
      • Finalists and Winners of The 2017 Tech Edvocate Awards
    • Award Seals
  • Apps
    • GPA Calculator for College
    • GPA Calculator for High School
    • Cumulative GPA Calculator
    • Grade Calculator
    • Weighted Grade Calculator
    • Final Grade Calculator
  • The Tech Edvocate
  • Pedagogue
  • P-20 Ed Careers
  • Fine Motor Skills: Everything You Need to Know

  • 50 Back to School Tips for Teachers

  • 100 Attributes of Effective Education Leaders

  • Here Are 8 Ways You Can Tell If a Website Is Trustworthy

  • 100 Back to School Tips for Parents and Children

  • 100 Ways to Become a Better Teacher

  • 10 Strategies to Make Teaching and Learning More Fun

  • 25 Teacher-Approved Fifth Grade Workbooks

  • 25 Teacher-Approved Fourth Grade Workbooks

  • 24 Teacher-Approved Third Grade Workbooks

Digital LeadershipHigher Education
Home›Digital Leadership›College Help Desks Use Contemporary Tech Solutions to Enhance Services

College Help Desks Use Contemporary Tech Solutions to Enhance Services

By Matthew Lynch
March 23, 2022
572
0
Spread the love

Most college learners rely on help desks for their information needs. In short, these desks are used to provide learners with the necessary details and support when they require help. They can come in handy when learners are lost, need essential documents, or require academic assistance. 

As tech advances, these help desks have begun using contemporary solutions to enhance their services. In this piece, we will be examining these advancements and how they have played a role in improving college help desks. 

The Creation of Websites

Most colleges offer online courses for learners who live around the world. In their case, it would not be possible to visit a physical help desk to acquire essential info regarding their studies. For this reason, most colleges have made what is known as a “virtual help desk.” In short, this is a website that can be accessed from anywhere globally, allowing foreign learners to gain access to any information they need. 

Some schools use the most frequently asked questions and post them on this website, along with their answers. The learners can ask questions using a communication bar or email the school via the virtual help desk.  

Improved Communication 

Most apps can use help desks to enhance their services, and vice versa. For instance, Pedagogue is a new social learning tool that incorporates traditional management systems with social media’s social aspects. In other words, help desks could use this innovative app to improve their communication with learners after school hours. 

When learners have questions that need to be answered outside of the classroom, apps such as Pedagogue can be a real lifesaver. Other tools that can perform this function include email and instant messages apps.

Artificial Intelligence (AI)

Developers are continually working to make and design new and innovative tools that can be used to improve education. Artificial intelligence is one of these tools. 

Help desks could make use of AI to thoroughly answer any questions that learners may have. This tech is more likely to precisely understand what the learner is looking for and provide accurate feedback. 

Conclusion

Most college learners rely on help desks for their information needs. As tech advances, these help desks have begun using contemporary solutions to enhance their services.

For instance, most colleges have made what is known as a “virtual help desk” – a website that can be accessed from anywhere in the world, allowing learners to access any information they need. Moreover, apps such as Pedagogue have made communication easier for help desks, allowing them to answer questions after school hours and outside the classroom. 

Lastly, most colleges have turned to artificial intelligence. This tech is more likely to precisely understand what the learner is looking for and provide accurate feedback.

Previous Article

Cognitive Development: What You Need to Know

Next Article

How to Implement the Contracting Behavioral Strategy ...

Matthew Lynch

Related articles More from author

  • Best College and University ProgramsHigher Education

    2023 Best Master’s in Coaching Programs

    June 23, 2021
    By Matthew Lynch
  • College and University ProfilesHigher Education

    Massachusetts College of Art and Design Admissions: Everything You Want to and Need to Know

    September 13, 2020
    By Matthew Lynch
  • College and University ProfilesHigher EducationUncategorized

    California State University, Los Angeles Admissions: Everything You Want to and Need to Know

    July 29, 2020
    By Matthew Lynch
  • Education NewsHigher Education

    Higher education in Louisiana may be safe after all

    May 14, 2015
    By Matthew Lynch
  • College and University ProfilesHigher Education

    Oberlin College Admissions: Everything You Want to and Need to Know

    September 26, 2020
    By Matthew Lynch
  • College and University ProfilesHigher Education

    Rowan University Admissions: Everything You Want to and Need to Know

    October 6, 2020
    By Matthew Lynch

  • Artificial IntelligenceEarly Childhood & K-12 EdTech

    The Personal Teaching Assistant Every Educator Wants

  • Artificial Intelligence

    The Difference Between AI, Machine Learning And Digital Assistants

  • Artificial IntelligenceDigital Leadership

    The Real Reason Your School Avoids Artificial intelligence

Search

Registration and Login

  • Register
  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Newsletter

Signup for The Edvocate Newsletter and have the latest in P-20 education news and opinion delivered to your email address!

Subscribe to The Edvocate Podcast

Apple PodcastsGoogle PodcastsAndroidby EmailRSS
  • Recent

  • Popular

  • Comments

  • Fine Motor Skills: Everything You Need to Know

    By Matthew Lynch
    August 13, 2022
  • 50 Back to School Tips for Teachers

    By Matthew Lynch
    August 12, 2022
  • 100 Attributes of Effective Education Leaders

    By Matthew Lynch
    August 12, 2022
  • Here Are 8 Ways You Can Tell If a Website Is Trustworthy

    By Matthew Lynch
    August 12, 2022
  • 100 Back to School Tips for Parents and Children

    By Matthew Lynch
    August 11, 2022
  • 18 Reasons the U.S. Education System is Failing

    By Matthew Lynch
    April 3, 2017
  • The Top 5 Unexpected Benefits of Early Childhood Education

    By Matthew Lynch
    February 29, 2016
  • 7 Benefits of STEM Education

    By Matthew Lynch
    January 12, 2019
  • What is Culturally Responsive Pedagogy?

    By Matthew Lynch
    April 21, 2016
  • pass or fail

    Black Boys in Crisis: Why Aren’t They Reading?

    By Matthew Lynch
    January 16, 2017
  • Cognitive Learning: A Primer - The Tech Edvocate
    on
    August 6, 2022

    Cognitive Development: What You Need to Know

    […] you are aware ...
  • Benedict university - Top 10 Reasons To Consider - Wahbalami.COM
    on
    August 2, 2022

    Benedict College Admissions: Everything You Want to and Need to Know

    […] Find out what ...
  • 2 Août 1859 – Décès d’Horace Mann, père de l'éducation américaine - Nima REJA
    on
    August 2, 2022

    Pass or Fail: Horace Mann – An American Public School Pioneer

    […] https://www.theedadvocate.org/horace-mann-an-education-pioneer/ […]
  • “unleashing (of) the potential of continuous teaching and learning (improvement) in language education” – Learn With ...
    on
    July 31, 2022

    The Real Purpose of Assessments in Education

    […] Lynch, M. (2022, ...
  • What is the Biggest Problem in Education Today? - Rodney Coe Education
    on
    July 30, 2022

    18 Reasons the U.S. Education System is Failing

    […] The Edvocate lists ...

Ask an Expert

  • Ask An Expert

    How Dumbed Down Education Is Creating a National Security Crisis

    Spread the loveFor the past few decades, our country’s educational system has seen both struggle and tremendous change. With the various ailments plaguing our educational system, education reforms have attempted ...
  • Ask An Expert

    21 Inspirational Quotes That Nelson Mandela Made About Education

    Spread the loveWe all have our heroes. Those human beings that seem larger than life and almost achieve Godlike status. One of my heroes is the late-great Nelson Mandela, who ...
  • Ask An ExpertAssistive TechnologyCareer ReadinessChild Development TechClassroom ManagementDigital & Mobile TechnologyDigital LeadershipDisabilitiesDiversityEarly ChildhoodEarly Childhood & K-12 EdTechEdTech & InnovationEducation LeadershipElementary EducationElementary SchoolEquityFirst Year TeachersFreshHigh SchoolK-12Middle SchoolModern ParentingParent & Family TechParental InvolvementParentingPersonalized LearningPodcastPolicy & ReformPreK-12Special EducationSTEMTeacher EducationTeachers

    The Edvocate Podcast, Episode 7: How Digital Age Teachers Can Win Over Parents

    Spread the loveEducation is a collaborative process, as it takes many stakeholders working in unison to help students succeed academically. One of the most integral parts of this collaborative team ...
  • Ask An ExpertAssessmentAssistive TechnologyBlack Boys in CrisisChild Development TechClassroom ManagementDigital & Mobile TechnologyDigital LeadershipDisabilitiesEarly ChildhoodEarly Childhood & K-12 EdTechEdTech & InnovationEdTech Policy & ReformEducation LeadershipElementary EducationElementary SchoolEquityFeaturedFirst Year TeachersFreshGamificationGifted and Talented EducationHBCU'sHigh SchoolHigher EducationK-12Online Learning & eLearningOpEducationPersonalized LearningPodcastPolicy & ReformRetention & Social Promotion SeriesSpecial EducationSTEMTeacher EducationTeachersTesting

    The Edvocate Podcast, Episode 6: 8 Ways That Digital Age Teachers Avoid Burning Out

    Spread the loveBeing a teacher is a tough job. So much so, many new teachers end up leaving the field within their first three years. To ensure that the next ...
  • Ask An ExpertAssessmentAssistive TechnologyBlack Boys in CrisisBullyingChild DevelopmentChild Development TechClassroom ManagementCurrent Ed NewsDigital LeadershipEarly ChildhoodEarly Childhood & K-12 EdTechEdTech & InnovationEdTech Policy & ReformEdTech Startups & BusinessesEducation LeadershipEquityFeaturedFirst Year TeachersFreshGamificationGifted and Talented EducationHBCU'sHigh SchoolHigher EducationHigher Education EdTechK-12Matthew LynchModern ParentingOnline Learning & eLearningOpEducationPersonalized LearningPodcastPolicy & ReformRetention & Social Promotion SeriesSpecial EducationSTEMTeacher EducationTeachersTestingYear-Round Schooling

    The Edvocate Podcast, Episode 5: The Archetype of a Great Teacher

    Spread the loveOne of the questions that I am frequently asked is, what does a good teacher look like? I respond by mentioning my 10th-grade Biology teacher, Mrs. Minor, and ...

International Education

  • Education FoundationsInternational Education

    4 Reasons You Should Study Geography

    Spread the loveUsually, people are under the wrong impression that geography does not offer many job opportunities, and there are no jobs for a geographer. They think that studying geography ...
  • International Education

    How International Baccalaureate (IB) Programs Work

    Spread the loveThe International Baccalaureate Program is a very intensive pre-college program in which when students get involved, they get college credit. Unlike most other learning initiatives, this program deeply ...
  • International Education

    Globalization: Everything You Need to Know

    Spread the loveGlobalization is the growing interconnectedness of countries around the world. It involves increasing communication and various forms of interaction between people of different nations, ethnicities and cultures. There ...
  • AssessmentEducation LeadershipHigher EducationInternational EducationProfessional DevelopmentTeachers

    So You Want to Attend Graduate School: The 411 on Grad School Admissions Tests

    Spread the loveApplying for admission to professional and graduate schools is no less competitive than college/undergraduate admissions. If you’re planning to pursue a degree in business, law, medicine, or graduate ...
  • Higher EducationInternational Education

    What Extracurricular Activities Impress Colleges the Most?

    Spread the loveWhen you apply to schools that offer holistic admissions or apply to a college using the Common Application, you will have to describe your participation in extracurricular activities. ...

Early Childhood Education

  • Early ChildhoodPreK-12

    Fine Motor Skills: Everything You Need to Know

    Spread the loveThis term describes the tiny movements carried out with the hands. In particular, students who are five years and younger need to engage in activities that build these ...
  • Early ChildhoodTeachers

    Teacher-Approved Kindergarten Workbooks

    Spread the loveWho says that workbooks need to be monotonous? We can tell you about some fantastic workbooks available to aid children in honing crucial reading and math abilities. To ...
  • CurriculumEarly Childhood

    Bank Street Model: Everything You Need to Know

    Spread the loveThis model of learning was adopted from Bank Street College of Education in 1916 in the city of New York. Through this non-traditional program, students are taught social ...
  • Early Childhood

    Gross Motor Skills: Everything You Need to Know

    Spread the loveIt’s a term used to describe those skills needed to regulate coordination and movement of the large muscles of the upper and lower limbs, as well as the ...
  • Early Childhood

    10 CARD GAMES EVERY KID SHOULD KNOW

    Spread the loveA regular 52-card deck is a lovely thing. There are many activities for youngsters and families to enjoy in one portable set of cards. Yet youngsters get trapped ...

Gifted and Talented Education

  • Gifted and Talented Education

    Twice-Exceptional: What Does it Mean?

    Spread the loveTo be twice-exceptional is to be exceptionally gifted in some academic aspects while being below average compared to peers in other aspects. As a matter of fact, such ...
  • Gifted and Talented Education

    A Guide to Talent Search Programs

    Spread the loveThe Talent Search Initiative has as its aim; the identification of high-performing students by organizing specific tests. Different avenues are then provided for these students to channel their ...
  • Gifted and Talented EducationK-12

    Homogeneous Grouping: What You Need to Know

    Spread the loveThis term refers to the grouping of students by mental capability, aptitude, or hobbies. For instance, gifted students are placed in one group, and students with special needs ...
  • Gifted and Talented Education

    Cluster Grouping: What You Need to Know

    Spread the loveThis term describes a manner of classifying gifted students to place them in properly segmented classrooms. For example, about five to seven extremely bright pupils with comparable skill ...
  • Gifted and Talented EducationHigher Education

    Merit Scholarships: Everything Your Need to Know

    Spread the loveThese are monetary gifts awarded by institutions to superbly gifted students, who have set themselves apart by their exceptional performance in schoolwork, regardless of whether they require the ...

Black Boys in Crisis Series

  • Black Boys in Crisis

    The Importance of Mentoring Young African-American Males

    Spread the loveTeachers need to realize that at home, in their neighborhoods, and in school, many students face difficulties that can interfere with learning. Compared to their middle-class counterparts, it ...
  • Black Boys in CrisisDiversityEquity

    7 Ways That Black Students are Discriminated Against in U.S K-12 Schools

    Spread the loveAfrican Africans have a long history of being mistreated in the United States, starting with slavery. It should come as no surprise that their children face the same ...
  • Ask An ExpertAssessmentAssistive TechnologyBlack Boys in CrisisChild Development TechClassroom ManagementDigital & Mobile TechnologyDigital LeadershipDisabilitiesEarly ChildhoodEarly Childhood & K-12 EdTechEdTech & InnovationEdTech Policy & ReformEducation LeadershipElementary EducationElementary SchoolEquityFeaturedFirst Year TeachersFreshGamificationGifted and Talented EducationHBCU'sHigh SchoolHigher EducationK-12Online Learning & eLearningOpEducationPersonalized LearningPodcastPolicy & ReformRetention & Social Promotion SeriesSpecial EducationSTEMTeacher EducationTeachersTesting

    The Edvocate Podcast, Episode 6: 8 Ways That Digital Age Teachers Avoid Burning Out

    Spread the loveBeing a teacher is a tough job. So much so, many new teachers end up leaving the field within their first three years. To ensure that the next ...
  • Ask An ExpertAssessmentAssistive TechnologyBlack Boys in CrisisBullyingChild DevelopmentChild Development TechClassroom ManagementCurrent Ed NewsDigital LeadershipEarly ChildhoodEarly Childhood & K-12 EdTechEdTech & InnovationEdTech Policy & ReformEdTech Startups & BusinessesEducation LeadershipEquityFeaturedFirst Year TeachersFreshGamificationGifted and Talented EducationHBCU'sHigh SchoolHigher EducationHigher Education EdTechK-12Matthew LynchModern ParentingOnline Learning & eLearningOpEducationPersonalized LearningPodcastPolicy & ReformRetention & Social Promotion SeriesSpecial EducationSTEMTeacher EducationTeachersTestingYear-Round Schooling

    The Edvocate Podcast, Episode 5: The Archetype of a Great Teacher

    Spread the loveOne of the questions that I am frequently asked is, what does a good teacher look like? I respond by mentioning my 10th-grade Biology teacher, Mrs. Minor, and ...
  • Ask An ExpertAssistive TechnologyBlack Boys in CrisisBullyingChild DevelopmentChild Development TechClassroom ManagementDisabilitiesDiversityEarly ChildhoodEarly Childhood & K-12 EdTechEdTech & InnovationEdTech Policy & ReformEducation LeadershipElementary EducationElementary SchoolEquityFeaturedFirst Year TeachersFreshGifted and Talented EducationHigh SchoolHigher EducationHigher Education EdTechK-12Middle SchoolModern ParentingOnline Learning & eLearningParent & Family TechParentingPersonalized LearningPodcastPolicy & ReformSecondary EducationSTEMTeacher EducationTeachersTesting

    The Edvocate Podcast, Episode 4: How to Create a Culturally Responsive Classroom

    Spread the loveBuilding a culturally responsive classroom is hard. To help you along your journey, here is your guide to exploring and respecting the cultural backgrounds of your students while ...

RSS Matthew on Education Week

  • Au Revoir from Education Futures November 20, 2018 Matthew Lynch
  • 6 Steps to Data-Driven Literacy Instruction October 17, 2018 Matthew Lynch
  • Four Keys to a Modern IT Approach in K-12 Schools October 2, 2018 Matthew Lynch
  • What's the Difference Between Burnout and Demoralization, and What Can Teachers Do About It? September 27, 2018 Matthew Lynch
  • Revisiting Using Edtech for Bullying and Suicide Prevention September 10, 2018 Matthew Lynch

About Us

The Edvocate was created in 2014 to argue for shifts in education policy and organization in order to enhance the quality of education and the opportunities for learning afforded to P-20 students in America. What we envisage may not be the most straightforward or the most conventional ideas. We call for a relatively radical and certainly quite comprehensive reorganization of America’s P-20 system.

That reorganization, though, and the underlying effort, will have much to do with reviving the American education system, and reviving a national love of learning.  The Edvocate plans to be one of key architects of this revival, as it continues to advocate for education reform, equity, and innovation.

Newsletter

Signup for The Edvocate Newsletter and have the latest in P-20 education news and opinion delivered to your email address!

Contact

The Edvocate
5322 Markel Road, Suite 104
Richmond, VA 23230
(601) 630-5238
[email protected]

Follow us

Copyright (c) 2022 Matthew Lynch. All rights reserved.