Teaching Students About On-the- Phone Communication
In today’s world, phone etiquette is a crucial part of a student’s personal and professional development. Whether it is speaking with a friend, making a job appointment, or participating in an interview, students who learn how to properly communicate over the phone will be better equipped to navigate the challenges that come with adulthood. In this article, we will explore the importance of teaching students about on-the-phone communication and provide valuable tips and tricks for success.
The first step in teaching students how to communicate on the phone is to emphasize the importance of clear and concise messaging. Unlike in-person conversations, phone calls eliminate body language and facial expressions, making it that much more important for students to use their words effectively. Start by setting up mock phone calls in the classroom, allowing students to practice their tone and diction while speaking to one another. This will teach students the importance of using active listening skills, speaking clearly and confidently, and avoiding filler words or phrases.
Next, it is essential to cover the basics of phone etiquette. This includes answering the phone with an enthusiastic greeting, identifying oneself, and asking how you can assist the caller. Additionally, students should practice speaking in a professional tone, avoiding slang, and speaking at a moderate pace. They should also learn how to be conscious of the time, keeping in mind that their call may be interrupting someone’s workday.
Another important aspect of teaching students about on-the-phone communication is teaching them how to prepare for an important phone call. Whether it’s a job interview or a business call, the student should know how to research the organization they are calling, prepare a list of talking points, and have all the necessary materials on hand. Students should also be aware of the importance of gathering relevant information, such as the name and title of the person they will be speaking with, before dialing the number.
Finally, students should be taught how to handle unexpected situations over the phone. This includes learning how to deal with upset or angry callers, how to escalate a call to the appropriate party, and how to maintain composure throughout the interaction. Role-playing and mock phone calls can help students build confidence and effective problem-solving skills in these types of situations.
In conclusion, teaching students about on-the-phone communication is an essential part of their personal and professional development. By emphasizing the importance of clear messaging, basic phone etiquette, and how to prepare for an important phone call, students can be better equipped to communicate effectively over the phone. Moreover, they will be better prepared to face the challenges of adulthood, both in their personal and professional lives.